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Wednesday, June 19, 2013 | 6:18 p.m.
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Updated: 3:13 p.m. Thursday, Jan. 31, 2008 | Posted: 4:58 p.m. Wednesday, Jan. 30, 2008
Research shows our love 'em or hate 'em attitude is giving way to acceptance. Even so, there are options for those who want to beat the system.
"I think they're terrible. You try to call someone and you want to speak to a person and all you get is a computer," said John Klanchar of Southmont.
Most businesses not only use automated systems, but say they provide answers to callers' questions faster and more efficiently. Many consumers, however, disagreed.
"I did call for a balance one time and waited at least two hours," said Portage resident Jeremy Portash.
Channel 6 News discovered an on-line cheat sheet that claims to have specific codes to get consumers connected to a person faster. The list is made up of the phone numbers and codes for about 350 corporations, banks and other businesses.
After testing the cheat sheet out, a person who used the cheat sheet was put on hold faster that one who didn't have it, but, in the end, both reached a live person in the same amount of time.
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you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices.
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